Open Air Cinema LLC (OAC) Policies and Ordering

Sales Terms

  • Wholesale only. OAC is a wholesale distributor for the items listed in our product catalog and on our website.
  • A valid Sales Tax Resale certificate copy and business license copy must be provided at the time of your first order.
  • School and government bids welcome. Hard copy purchase order required.

Payment Terms

  • Terms of sale: Wire transfers and all major credit card transactions
  • Open accounts: Net terms or company check, available pending approval of a completed and signed OAC credit application (Available after 6 months) .
  • Returned check fee: $30.00
  • Late payments will be charged interest at the rate of 2%/month.
  • MasterCard, Visa, Discover, and American Express orders will only be accepted from persons who are authorized by the cardholder to place such orders.
  • No shipments will be made on any past due accounts.
  • If a delinquent account is sent to collections, the customer will be responsible for all collection charges.


  • All shipping, billing and pricing errors must be reported within 5 days of receipt of shipment.
  • Customer is responsible for all freight charges whether drop shipped to your customer or shipped to dealer’s facilities.
  • All orders shipped F.O.B. from American Fork, Utah.
  • Shipping and handling charges apply. Standard handling charge is $5.00 per order for standard shipping and $10.00 per order for express shipping.
  • Any additional carrier charges added after shipping will be passed along to the customer (i.e., residential delivery fees, COD fees, signature required fees and extended delivery charges).
  • If the order does not qualify for prepaid freight, freight and insurance costs are calculated and added to invoice total.
  • All freight charges are subject to carrier's billable weight.
  • Shipping fees are non-refundable. Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
  • Refused shipments may incur up to a 20% restock fee, plus shipping cost.
  • UPS and FedEx charge OAC additional fees for each package that is requested to be intercepted, returned, or rerouted. These fees will be passed on to the customer only if the customer has requested the interception, return, or rerouting of the package(s).

Shipping Of Backorders:

  • Backordered items are shipped at prices in effect when the item was ordered.
  • Backorder shipments will be subject to normal shipping and handling policies.


  • Damaged and missing item shipments must be reported to OAC Customer Service within five days from receipt of shipment. OAC will initiate all freight claims with the carrier.
  • Any compromise to the package must be noted on the delivery receipt and/or Bill of Lading as proof the damage or tampering occurred prior to delivery. Failure to do so may result in the freight damage claim being denied.
  • To ensure damage/claim credit, all damaged product, original packaging and outer shipping box must be returned to OAC. For assistance, please contact OAC Customer Service at 866 347-9391.

Return Policy:

  • Product in new/re-sellable condition may be returned within 7 days from the date of in-store purchase or delivery to customer (if ordered online) at OAC's discretion. All returns must be in new condition, including the original box, packaging, manuals and accessories. A 20% restocking fee applies on all returns. All returns must be approved by Open Air Cinema to verify new condition before any refund will be issued. For returns and exchanges, customer is responsible for shipping to and from Open Air Cinema.
  • A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact OAC Customer Service at 866 347-9391 to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
  • RMA numbers are valid for 30 days.
  • Returns will be credited at the price paid on invoice less any re-stock fee.
  • Sale of closeout and special ordered items are final. Only defective closeout/ special ordered product may be returned for credit as per normal OAC policy.
  • Items showing signs of misuse or consumer abuse will not be accepted for return. Custom installation products that have been painted or altered are not eligible for return.
  • Items designed for consumer use but used commercially are not eligible for return.
  • All returns must be shipped at the customer's expense and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back (i.e. 1 of 6, 2 of 6).
  • A refund check will be issued within 10 business days upon receipt of merchandise if a refund is approved.

Warranty Policy:

  • A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact OAC Customer Service at 866 347-9391 to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
  • RMA numbers are valid for 30 days.
  • Once an RMA is issued, OAC’s shipping department will issue shipping labels for the product to be returned at OAC’s expense.
  • If upon review of the defective product by an OAC technician, it is determined that the product was damaged due to customer negligence, the warranty will be void. The customer would then be responsible for reimbursing OAC the return shipping amount and will be responsible for further shipping arrangements.

The following is our Open Air Cinema CineBox Home Product Warranty:

Open Air Cinema CineBox Home Product Warranty

SCREEN- Open Air Home Screens come with a 1 year limited manufacturer's warranty.

Warranty covers manufacturer's defects and warranties the screen for use in up to 20 mph winds when used properly. Proper use includes tying all ropes or tethers to properly secured stakes or weight appropriate anchoring at the proper
distances and angles from the screen. See instruction manual for proper screen anchoring. Open Air Cinema is not responsible for damage arising from failure to follow instructions relating to the product’s use. Warranty does not cover damage to screen caused by winds over 20 mph, use of screen in close proximity to trees, buildings, poles, wires, cars, and other potentially damaging objects. Further, warranty does not cover damage from mold, mildew, moisture, improper folding and storage, dragging the screen along hard surfaces or acts of God. 1 Year warranty applies to screen, tethers, clips, stakes and storage bag.
After 90 days all B-Air or XPower blower warranty issues must be handled directly with B-Air or XPower
Contact B-Air directly at 877-800-2247 for all warranty issues. In order to receive service or replacement parts under warranty from B-Air, you must:
1. Call B-Air for a RMA# (return merchandise authorization number)
2. Have proof of purchase
3. Ship to:
1851 Tyburn St.
Glendale, CA 91204

XPower Warranty Contact Information:
855-855-8868, info@XPOWER.com

A/V COMPONENTS - CineBox Home consoles as well as all other audiovisual electronics are covered in the United States with at least 30-day warranty. Warranty covers manufacturer's defects. Warranty does not cover damage due to
customer negligence or misuse of equipment. Consult manuals and written information included with your product for more manufacturer warranty information. Individual components, which fail due to manufacturer’s defects, do not justify a complete system return to Open Air Cinema. Defective components may be returned to Open Air Cinema for replacement within 30 days from the date of delivery to customer. Customer must submit photos (if damage is visible) and written explanation of defective product to Open Air Cinema before replacement can take place. Any items damaged due to customer negligence are not covered in the warranty.
For all audiovisual warranties after the 30-day period, contact the manufacture directly:

Optoma (888) 289-6786
Mackie (800) 898-3211
Rolls (801) 263-9053
Denon (201) 762-6665
Sony (800) 942-7669
Jam Stands by Ultimate Support (800) 525-5628

Order Cancellations
Orders may be canceled before shipment has taken place, however, credit card orders will be assessed a credit card fee of 2-4.5% unless order is canceled within 24 hours.

Drop Ship Fulfillment Program:

  • OAC offers a drop ship fulfillment program, under which OAC will blind ship your orders directly to your customer.


    • Prices on OAC’s web site are updated frequently. Pricing and Availability are subject to change without notice. Order acceptance and sale by OAC occurs at time of shipment.
    • Brand and models of equipment are subject to change due to availability. Any changes will be comparable to item shown.
    • While we make every effort to ensure accuracy, OAC cannot be responsible for typographical or image errors on our web site or in any electronic or printed advertisement/communication.
    • By placing an order, customer accepts the then current terms and conditions of sale stated herein or as published on Open Air Cinema LLC's Web site at www.openaircinema.us at the time of the sale. These terms and conditions of sale between Open Air Cinema LLC and customer may be amended from time to time without notice.
    • OAC’s total liability hereunder of any loss, damage, or injury shall not exceed the net purchase price paid for the products giving rise to such claim. In no event shall OAC be liable for any indirect, special, or consequential losses or damages, even if notification has been given as to the possibility of such damages.
    • Authorizations and restrictions may apply to certain manufacturers and products. Please refer to Open Air Cinema LLC's Web site for the most current authorization and restrictions listing.
    • Unlicensed broadcasting with FM Transmitter in the AM band (535 to 1705 kHz) and FM band (88 to 108 MHz) may be prohibited in your area. Please refer to 
FCC website for more information.

Toll Free: 866 347-9391

Copyright ©2021 Open Air Cinema LLC